Just had to metion this, because my new years resolution is to find be more positive and find a new job...<BR>I work for a large teleservices company who has many call centers around the country/world ...

True execution is the byproduct of engineering accountability and clear decision rights into a dynamic system that makes high ...

I only get calls to work with teams when there are problems. I frequently start by interviewing or surveying the team members as to what they see as the primary problem. In my experience, two topics ...

Jeff Bartel is chairman and managing director of Hamptons Group, a private investment and strategic advisory firm headquartered in Miami. In a culture of accountability and responsibility, employees ...

In today’s culture, passing the buck has become the norm. It is easy to blame someone else when things go wrong in our lives or workplace. Instead of taking accountability too often, we look for ...