Change is difficult, and the reluctance to change, often on the part of end-user employees, has been at the heart of countless failures of new technology deployments within businesses. Such failures ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--For six years running, ServiceNow (NYSE: NOW), the company that makes work, work better for people, has been named a Leader in the 2019 Gartner Magic Quadrant for ...

At last week’s Knowledge 16 conference, the big news from service management vendor ServiceNow (NYSE:NOW) was its push into customer service management (CSM). Venturing beyond its information ...

ServiceNow awarded Calitii Elite Partner status in recognition of its outstanding competency, capability and customer success ...

‘We are on the precipice of technology fundamentally changing our lives at work. We know, for the past 10 years, technology has transformed our lives at home, and now the very same thing is going to ...

Management systems for DevOps have grown in popularity over the years, as many organizations have brought software developers, IT and DevOps under a single roof. Software platforms like Jira Service ...

FireScope, which has been recognized as a “Value Leader” for Business Impact Management and Technical Performance Analytics in Enterprise Management Associate's EMA Radar for Advanced Performance ...