Never before has the voice of the customer been so loud. And never before have companies been so keen to not only pay close attention to the wants, likes, experiences, preferences, opinions, ...

No longer nice-to-haves, CRM systems today are essential tools helping organizations create the high-touch, personalized interactions their customers demand. While most people equate customer ...

A recent study by Oxford Brookes University claims that UK businesses are losing around 20 million customers each year due to poor customer service, equating to losses of £3.69 billion. It’s no big ...

When capturing requested feedback from customers, it's vital to offer a simple, user-friendly feedback mechanism that requires minimal effort to complete. Crafting a successful customer feedback ...

As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive. Embracing customer ...

When was the last time you thoughtfully completed a customer satisfaction survey? Probably never. Most people haven't. Yet many operators still rely on these incomplete surveys to understand their ...