Customer Service as Art may be a bridge too far, when considering a memorable analogy. However, studying the efforts some companies make, and the thousands of dollars they spend on recruiting and ...

In a still-sputtering economy with every customer dollar hard-won, you’d think good service would be a top priority for all companies. But if you did, you’d be wrong. Sure, some progressive outfits, ...

Marketers must interact with people where it counts by practicing the art of emotional customer service. Forrester Research predicts that by 2020, 80 percent of the buying process will occur without ...

Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System ...

Customer service in the tech industry has become a bit of a lost art. So many of our systems and procedures — from marketing to onboarding to client communications to retention efforts — are now ...

More retailers are focusing on improving the customer service experience. In fact, 70% of retailers providing quality customer service said they’re using the feedback to “make strategic business ...

Behind the Review host and Yelp’s Small Business Expert, Emily Washcovick, shares a look at this week’s episode of the podcast. Bagels can be a touchy subject. New Yorkers feel that a bagel made ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer experience is increasingly important as a competitive differentiator among ...

Anthony Matthews is something of a master of the customer complaint. He's sent detailed, humorous letters to car companies, hotels and airlines — with successful results. He posts his carefully ...