Let's learn from the professionals, shall we? Not only are customer service reps trained to handle complaints and disgruntled people, but they're often given scripts written using insights into what's ...

Repeatable phrases are helpful for bringing consistency to customer conversations. They enhance your personal replies, and make providing great customer service easier, because you have just the right ...

I was recently on hold for customer service for a big website, and the more I listened to their prerecorded messages, the more I realized that the standard customer service on-hold verbiage is weasel ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

After asking his satellite company to change his TV service from wired to wireless, Scott M. Broetzmann spent months trying to get the job done. First, technicians failed to show up for scheduled ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...