Performance standards are the pre-established guidelines your small business has in place for various areas of business operations. Customer service performance standards dictate the ways in which ...

Indisputably (although many continue to dispute it), customer service and the customer experience have been improving steadily year after year, by any objective measure. Including in such areas as: • ...

Kenya Bureau of Standards Managing Director Esther Ngari. As we celebrate Customer Service Week, it’s essential to highlight what truly fuels successful customer relations—trust, consistency, and ...

High-quality customer service is essential to the success of any business or organization. The ability to bring customers and clients back for additional business is key to expansion and ...

In the last five years, there has been a palpable shift in customer service standards—in contact centers especially, but not exclusively. Not that long ago within contact centers, the standard for ...

The UK recently introduced some new legislation that has implications for customer service. Specifically, an amendment was included in the new Police, Crime, Sentencing and Courts Act 2022 that aims ...

Financial Affairs provides sound financial management and services, assuring proper stewardship of UTSA resources. As we mirror the university’s core values, we partner with our customers to offer ...

GRAFENWOEHR, Germany -- By November, over 1,000 employees in the Bavarian Military Community will begin a new customer service regimen that will regulate how different directorates approach and manage ...

In May 2022, the Reserve Bank of India (RBI) constituted a committee under the chairmanship of BP Kanungo, the then deputy governor to review the customer service standards in the entities regulated ...

In a world where mental health is gaining the attention it deserves, my responsibility as a leading clinician goes beyond therapeutic practices. It extends to providing a customer experience that ...