Mukesh Mirchandani talks data-driven empathy, shifting customer expectations and the intersection of customer journeys and data collection in this interview. Understanding the customer journey isn’t ...

In this CMSWire Contributor Q&A, Deanna Ballew, the senior vice president of product at Acquia, joins us. She's an experienced hand in the martech industry, with a particular interest in diversity, ...

The highly-anticipated interview between comedian Ziwe and expelled congressman George Santos dropped on Monday and as expected, the former New York representative proved to be "an iconic guest." ...

The cost-of-living crisis is already having a major impact on spending. UK retail sales decreased by 1.6% in August 2022 versus a 0.5% forecast; banks are withdrawing mortgage offers as interest rates ...

Empathy is essential in customer service, but it isn’t always enough. Your organization must embody the empowered behavior that being empathetic can require. One approach that’s good on paper but ...

TORONTO--(BUSINESS WIRE)--Alida, a leader in Total Experience Management (TXM), has published a new research report, Empathy in Action: The Business Value of Customer Empathy, conducted together with ...

Customer empathy is essential for lower costs, higher customer satisfaction (Csat), and customer loyalty. Therefore, any call center committed to customer-centricity should ensure that its agents are ...