Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

NEW YORK--(BUSINESS WIRE)--Americans are placing an even greater premium on quality customer service this year. In a stronger economic environment, seven in ten Americans (70%) are willing to spend an ...

Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

Because medical care is something everyone needs, it can be easy to forget that medical care is a service and patients are customers. But good customer service is just as important in medicine as it ...

Third-party delivery, takeout apps, kiosks, and mobile ordering have reshaped the restaurant industry. Guests can get your food without ever setting foot inside your dining room. For many operators, ...

The most successful organisations today anticipate their customers’ needs and answer important questions before they are even asked. This is proactive CX, and it’s the new standard for leading brands.

Perhaps no one would be willing to give up their cellphone but very few consumers appear to like their wireless service provider very much. The big three providers – Verizon, AT&T and T-Mobile – come ...

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