Q: We have a top-of-the-line Kenmore Elite washer that I bought from Sears. It’s just four months old. The glass lid has spontaneously shattered. Christopher Elliott, the Travel Troubleshooter We ...

When the top of Joseph Hill’s new Kenmore washer shatters into a thousand pieces, he calls Sears for help. And waits. And waits. Will his appliance ever get fixed? Question: I purchased a Kenmore ...

Kenmore's $1,530 Elite 31633 washing machine (available at Sears for $915) has the best stain removal score of any top-loader we've tested so far. It also looks high-end and can hold twice as many ...