Understand innate reactions. Customers are people, and like all human beings, have subconscious reactions to their environment. Improve CX through customer behavior. A psychological lens can help CX ...

No matter how diligent a person is, they will, at some point, receive negative feedback in their career. Whether it’s an unsatisfied customer, an upset manager or a tense situation with a colleague, ...

You have a product or service that your clients and customers will love. You’re excited about it. But sooner or later, every entrepreneur has to deal with negative feedback from customers about ...

As a business owner, negative reviews on your product or service can be distressing and damage your reputation and revenue, regardless of whether you are a beginner or an experienced entrepreneur with ...

Whether a business is in manufacturing, telecommunications or software, its success relies on positive customer experiences. When end users are satisfied with the goods, services and support they ...

I’ll be honest with you. I used to be terrible about receiving negative feedback. It was mostly an ego problem. As I grew, I learned that negative feedback is something to be met with gratitude. Why?

Acquiring new customers has become increasingly challenging and expensive. Customer acquisition costs have risen substantially in the last five years, and they’re still climbing. Attention is scarce, ...

Editor’s note: Joe Procopio is the Chief Product Officer at Get Spiffy and the founder of teachingstartup.com. Joe has a long entrepreneurial history in the Triangle that includes Automated Insights, ...

A judge ruled against a seller who sued customers over their online comments. — -- An eBay seller who sued two customers over their negative feedback online has been ordered to pay $19,250 to ...

Opinions expressed by Entrepreneur contributors are their own. Does it sometimes seem like online review sites have your brand in a vise? With the ongoing popularity of consumer review platforms, not ...