Travel managers are increasingly relying on service-level agreements (SLAs) to monitor and manage relationships with travel management companies, technology providers and other suppliers. BCD Travel ...

An SLA (service-level agreement) is traditionally a contract between an organization and an external service provider, such as an ISP or ASP (application service provider), that mandates specific ...

Six months ago, Infonet announced a suite of service-level agreements for its data services – including IP VPN Secure, Global Frame Relay, Global ATM and Dedicated Internet Service – that featured end ...

We’ve received many insightful comments and questions from readers about our series on the service-level agreements offered by top-tier carriers. Today, I’ll share a few thoughts from readers who are ...

Service-level agreements (SLAs): The key components project managers should know Your email has been sent Almost every project requires vendor services; after the project is complete, those services ...

A good experience is fundamental to any storage as-a-service (STaaS) offering. However, in the IT industry, the stakes are especially high. Enterprise customers must rely on vendor service levels in ...

Before you sign on the dotted line and commit to an ASP, be sure you know exactly what kind of service you'll be guaranteed You've heard the application service provider (ASP) hype, and you're finally ...

As digital infrastructure becomes more interconnected and performance-sensitive, protecting against SLA breaches is no longer optional, it’s part of prudent investment management In the data center ...