One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...

Mr. Dylan is on the money. You gotta serve somebody. We live in a service economy where most jobs, whether they are in healthcare, retail, education, or hospitality, involve providing some sort of ...

As I introduce and outline in my book Flip the Funnel, I believe customer service will become not "a" strategic differentiator, but "the" strategic differentiator — the one that ultimately presents ...

This past holiday season led one of my team members into her first predicament of customer service versus client management. When was it okay for her to be a “yes” person, and when was it better for ...

In the heat of a South Florida weekend, I found myself in an all-too-common customer service nightmare: no water, no solution and a representative hiding behind that dreaded phrase—"It's our policy." ...

Whether it is a delicious cup of cappuccino in a coffee-shop, help with adjusting the air-flow nozzle during a flight, or service during dinner in a restaurant, frontline employees like baristas, ...