In this special guest feature, Gabby Nizri, Co-Founder and CEO of Ayehu, lays out the difference between a chatbot and a virtual service agent and identifies the challenges and opportunities that ...

Today, Specops Software, an Outpost24 company and provider of password and identity management solutions, has announced that its Specops Secure Service Desk for Cloud now supports native Entra ID, ...

In the structure of the modern enterprise, the IT help desk has long been seen as a vital support function. It's the primary point of contact for employees with technical issues, from forgotten ...

Rising ticket volumes and fragmented IT systems pose challenges to service desks across various industries. To address these challenges, Info-Tech Research Group has published a three-phase AI ...

Global IT research and advisory firm Info-Tech Research Group has unveiled a comprehensive blueprint aimed at standardizing IT service desks. This new resource equips IT leaders with actionable ...

The MarketWatch News Department was not involved in the creation of this content. Rising ticket volumes and fragmented IT systems pose challenges to service desks across various industries. To address ...