Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

My focus here is specifically on how the term “agent” is used in the contact centers, where it has unequivocally meant human agents – people who dealt directly with other humans, namely customers. The ...

In this special guest feature, Gabby Nizri, Co-Founder and CEO of Ayehu, lays out the difference between a chatbot and a virtual service agent and identifies the challenges and opportunities that ...

AI agents are having a moment. From customer service automation to complex workflow orchestration, these systems promise to revolutionize how enterprises operate. Yet despite the hype, actual ...

Consumers increasingly want to access their own medical information. Providers—relying less on pharma reps than they once did—are also adept digital information seekers. And pharma marketers—absent ...