CHICAGO--(BUSINESS WIRE)--ADDISON GROUP (Addison), an award winning leader in professional talent solutions and consulting services, has officially released its 2024 Workforce Planning Guide; a ...

Labor market trends: 2025 workforce trends highlighted the paradox of today's market: overall growth is cooling, but demand for specialized talent remains hot. A tempered economic outlook: Numerous ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Utilizing skill-based workforce management ties business and people strategy together. Don’t get overly distracted, however; that’s the statistician’s world. It’s a look in the rear-view mirror. But ...