Service desk vs help desk vs ITSM: What's the difference?
That’s because ITSM encompasses all of the activities involved in delivering IT to the business. While the scope of ITSM is broad, service desks and help desks are much more narrowly …
ITSM Best Practices for 2025: Modernize Your Service Desk
Nov 24, 2025 · Discover the ITSM best practices that modern service teams need in 2025. Learn how to improve reliability, automate workflows, and elevate the service desk experience.
Service desk vs help desk vs ITSM: What's the difference? (2026)
A foundational element for IT service management (ITSM), service desks handle the full lifecycle of IT service delivery, from managing service requests to resolving service issues and …
The Ultimate Showdown: Help Desk, Service Desk, and ITSM …
Sep 2, 2025 · We've clarified the help desk vs service desk vs ITSM debate. A help desk offers reactive fixes, a service desk provides proactive solutions aligned with business goals, and …
The 2025 service desk guide with our tips and tools
May 5, 2025 · The service desk, like the help desk, is part of the IT management department, better known by its acronym ITSM. This department covers the entire lifecycle of an IT product …
7 Essential ITSM Service Desk Best Practices You Should Know
Sep 5, 2023 · As businesses navigate the complexities of the digital age, a well-structured ITSM Service Desk emerges as a crucial bridge, aligning with business objectives, improving …
IT Service Desk Structure - Setting Up an IT Service Desk - ITSM…
Jan 17, 2024 · This article provides advise on ITSM frameworks, standards, and methodologies; IT service desk roles; and how to define your service desk structure.
The Beginners Guide To Itsm And Modern Service Desk
Mar 9, 2023 · A comprehensive beginner's guide to ITSM and modern service desk, covering all essential aspects from implementation to best practices.
IT service desk vs IT help desk vs ITSM: What's the difference?
Nov 10, 2025 · Discover the differences and similarities between IT service desk, IT help desk, and ITSM in traditional and modern IT infrastructures.
What is a Service Desk? - ServiceNow
Finding the right tools for your service desk is crucial to supporting operations and helping resolve issues and is often referred to as IT Service Management (ITSM.)