IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.

It consists of a highly detailed library of processes that cover functional areas such as service strategy, service design, service transition, service operation and continual service improvement.

Sep 10, 2025 · This is a comprehensive guide with an elaborate overview of the foundational concepts of IT service management (ITSM), effective implementation of ITSM workflows and …

Learn how ITSM streamlines IT service delivery through structured processes and best practices that align technology with business goals. Slow, inconsistent, or inaccurate internal IT …

Oct 10, 2025 · What are ITSM processes? ITSM processes, short for IT service management processes, are the structured ways IT teams deliver and support technology inside an …

ITSM is an approach to managing end-to-end IT delivery. Fully comprehensive, ITSM assists IT teams in the provisioning of all relevant IT services, including the planning, designing, building, …

Jun 25, 2025 · IT service management (ITSM) refers to the activities an organization performs to design, build, operate, and maintain information technology (IT) services offered to internal …

Jul 22, 2025 · IT Service Management (ITSM) refers to the approach IT teams use to oversee the entire process of delivering IT services to customers. It includes all the policies, processes, …

Jul 15, 2025 · ITSM includes all the discrete activities and processes that support an IT service throughout its lifecycle, from product and service development to ongoing service and change …

Oct 24, 2023 · Some processes include event management, incident management, request fulfillment, access management and problem management. There are also these functions: IT …