What is a service desk? - IBM
An IT service desk is a delivery mechanism that provides a single point of contact (SPOC) between IT organizations and users. A foundational element for IT service management …
¿Qué es un service desk? - IBM
Un service desk es un mecanismo de atención que proporciona un único punto de contacto (SPOC) entre las organizaciones de TI y los usuarios finales.
Requesting and conducting a chat: Self Service user - IBM
As a user of the Self Service Center, you can request a real-time chat with a Service Desk agent. Depending on how your live chat service is configured, you can do so in either or both of two …
Accepting and conducting a chat: Service Desk agent - IBM
As a Service Desk agent, you might belong to a chat queue person group whose members respond to end user chat requests. In a multiple-queue setup, chats are organized into queues …
What is a help desk? - IBM
Mar 29, 2021 · A help desk is a software tool or team of human agents that enable a company to support its customers in real time.
Priority Matrix - IBM
A priority matrix defines, in advance, internal priorities for Service Desk tickets that specify given combinations of impact and urgency. After a Service Desk agent fills in the Impact and …
Service Portal chat - IBM
Chatting with service desk agents in Service Portal In the Self Service Center in Service Portal, you can open a chat to resolve an issue. Depending on how your administrator configured …
Was ist ein Service Desk? - IBM
Ein IT-Service-Desk ist ein Bereitstellungsmechanismus, der eine zentrale Anlaufstelle zwischen IT-Unternehmen und Endbenutzern bietet.
Che cos'è un service desk? - IBM
Un service desk IT è un meccanismo di fornitura di servizi che offre un unico punto di contatto (SPOC) tra le organizzazioni IT e gli utenti finali.
Working with Service Desk - IBM
The Service Desk component provides a comprehensive set of applications that help you improve the service level of your organization while keeping costs down. You can optimize the …